I have seen that you have changed the DNS of your shake, let’s try this to see if we can get some kind of response.
To check that you can reach the internet and our servers, can you try to SSH into the Shake by entering this command in a prompt (with admin authorisation):
Remember that if during the configuration you have changed the password, you should input that one, and not the provided default (which is
Once you are in, can you try and ping the following addresses?
ping 188.8.131.52 -c 10
ping 184.108.40.206 -c 10
The first one is the Google server, which you will recognize, while the second is our data server. The two commands will execute the exchange ten times, and your expected result is a
0% packet loss for both instances.
I’ll wait for you to try this before going forward.