Live Data Issues

Good evening/morning/afternoon Shakers,

We are experiencing network issues that are causing a data display delay on our Raspberry Shake services: StationView, DataView, and the ShakeNet app.

We are working to fix the problem as soon as possible.

Thank you for your patience and apologies for any inconvenience.

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Update: due to the current server-side disk issues, access to Shake data is not possible.

However, all data sent from all Shakes is being saved, and we are not currently experiencing any loss.

Once a fix is in place, data access will be restored.

We appreciate your patience while we are solving this.

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Update: As of this late evening, UTC time, we are still experiencing issues with live Shake data, which is being recorded but not displayed on our services: StationView, DataView, and the #ShakeNet app.

We are continuing our work on this. We continue to appreciate your understanding.

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Update: our team continues to work to fix the current server-side disk issues that is not allowing access to live Shake data.

To reiterate, all data sent from all Shakes is being saved and we are not currently experiencing any loss.

We continue to appreciate your understanding.

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Update: work continues to bring real-time data streaming back online.

We do not yet have an ETA for when this will happen, but will have more details before 22:00 (UTC) today, Thursday.

Thank you for your continued patience and know that this work is our number one priority.

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Update: work continues to bring real-time data streaming back online, with all involved prioritizing the related tasks over everything else.

The next update will be tomorrow, Friday, February 9th, at 18:00 UTC. Thank you.

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Update: efforts are ongoing to restore our real-time data streaming services.

There is no specific timeframe for this task completion, but, as stated, all available resources are focusing on this number one priority work.

We appreciate your continued understanding.

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Update: work is progressing to solve the current issue that is affecting our real-time data streaming services.

The next update will be tomorrow, Saturday, February 10th. Thank you.

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Update: we are closing on a solution to address the issue with the Shakes’ real-time data streaming as our team’s work continues during the weekend.

The next update will be tomorrow, Sunday, February 11th. Thank you.

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Update: we have restored Shake real-time data streaming and archive data reading capabilities to the ShakeNet App.

Work continues regarding StationView, DataView, and other affected services. Another update will likely come later this UTC evening. Thank you.

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Update: barring any other unexpected issues, Shake live real-time data streaming and archived data access are expected to resume tomorrow, Monday, February 12th.

We apologize for the disruption and any inconvenience this outage may have caused. Thank you for your understanding.

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Update: work is continuing to fix the ongoing live data issue with services (StationView, DataView, FDSNWS) that will be restored as soon as possible.

From here at Raspberry Shake, we wish to thank the entire community for the support and patience they have demonstrated during these challenging last few days.

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Update: live-data streaming capabilities have been restored across StationView and DataView. If you still don’t see live data, please fully reload those pages with Ctrl+F5 or MAC equivalent.

Archive data access is still being worked on, so it is not yet available, and it has now become our main priority. Please understand that while live-streaming services are restored, not all functionality within StationView is immediately available. Anything missing continues to be worked on and will become available as soon as possible.

You may see gaps or glitches in the data streams, but rest assured that all data is being recorded in full if your Shake is transmitting to our servers, and any recent (last few days) gaps that are present will disappear once our work is finished.

We continue to thank you all for the help offers, the support, and the understanding you have shown us.

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Update: a late one for today, but we continue to work on the archive data access restoration, and we are implementing further resilience methods on the real-time data access.

This continues to be our main priority and will remain as such for all involved teams until the work is complete.

The next update will be tomorrow, Thursday, February 15th. Thank you.

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Update: more functionalities have been restored in the last 24 hours, and work will continue during the weekend and next week until we achieve complete service restoration.

Thank you again for your support and patience while we are addressing this complex situation. The next update will be tomorrow, Saturday, February 17th.

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Update: work continues to make data archive access (via DataView, FDSNWS) available to everyone again, together with full StationView functionalities.

The next update will be tomorrow, Sunday, February 18th. Thank you.

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Update: more StationView functionalities have been restored during the weekend, with new Shakes that should now appear on the map as quickly as before.

More work will be done during the coming week, and we continue to thank all the community for the support we are receiving.

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