Server connection - not connected after reboot


I rebooted my shake on the weekend and when it came back up it has not been able to reconnect to the server. I’ve read through several related posts and have tried almost everything (reboot modem, static IP ) but it still will not re-connect to the server. Locally on my PC and swarm everything is fine.

Attached is screenshot and log file. The first time I rebooted was around 2 days ago and looking at the logs, there is some Python 2.7 please upgrade message appearing. Not sure if this is related to my issue. Help would be appreciated.

RSH.RE4AA.2021-09-26T22_30_52.logs.tar (3.5 MB)

I wonder. Please try unchecking data forwarding and then rechecking it. After that, click save and restart. Then wait a min or two and see if your stream appears…

Please let me know if that changes anything.


That worked!! Great. Thanks for the fast reply and suggested fix, much appreciated.



I’ve ran into the same problem recently too. Rebooting didn’t help. Turning off data forwarding, waiting 3 minutes, and turning it back on hasn’t helped me. Are there any other suggestions?

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Hello BlackDiamond,

can you please provide the logs from your Shake so that I can take a deeper look?

The instructions on how to download them are here: Please read before posting!

Note: I had the same problem as 7kapai and was able to get the connection by doing what BHSN suggested. For those that might have the same problem.


I just noticed that the version was updated to 0.19. It looks like that version was released around the time that it stopped working. I’ll have to get the logs a little later when I have some time available.

Hmm… so following @BHSN’s instructions precisely seems to have brought it back. I have to save after checking and unchecking. I can’t save between checking and unchecking.

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Thank you for your feedback BlackDiamond.

It is very valuable information, and I have passed it to our software team, so that they will be able to take a deeper look into it and see what can be done to solve the issue.

Glad to hear that your Shake is online again!

A post was split to a new topic: Shake unable to connect