Stuck on booting

Not sure why my system status is stuck at booting. Also the data producers and data consumer seem to be off how do i fix this?

1 Like

Hello NicacioY,

I’ve moved your messages to a new topic so we can concentrate on your issue.

Thank you for the two screenshots from rs.local/. The data producer and consumer services remain off as the Shake is still in the BOOTING phase, as you have seen. Could I please ask you to:

  1. Shut down the Shake
  2. Disconnect power and LAN cables, wait for 5 minutes
  3. Reconnect LAN and power cables (in this order) and turn on the Shake again
  4. Wait for ~30 minutes, download the logs from the Shake (if needed, instructions here: Please read before posting!) and attach them to your next answer?

They will help in checking what is going on in more detail.

Thank you!

My apologies for the delay. I did as you asked
I have attached the logs
RSH…2023-05-16T03_01_39.logs.tar (210 KB)


Hello, no problem at all, and thank you for the logs!

The device appears to be “stuck” in a BOOTING status as the software is not able to see the Shake board:

2023 136 02:18:27: Unable to read Firmware version number off of Serial Port /dev/serial0 after trying for 15 seconds, cannot continue!
2023 136 02:18:27: Is the Pi computer connected to the Raspberry Shake Board?  Please confirm and try again.

Did you assemble the Shake yourself or receive the entire unit from us? Did this problem appear after something like a sudden power loss, or did the Shake never turn on?

My first thought would be to check and see if the current power supply is continuing to deliver a stable voltage between 5.0 and 5.2V and a current of at least 2.5A at all times, as a decrease in power could lead to data services interruption and data gaps. If the data interruptions continue to happen, and if you have another Pi power supply you know is in working condition, please try to exchange the current one with that, and see if the Shake now properly boots and works for longer periods.

A second check that you can do is to see if all the connections between the sensor, the blue Shake board, and the Pi board are still solid and free from dirt or any other element that could compromise transmission. As usual, if you decide to disassemble the Shake when doing this, please ensure you use proper ESD (ElectroStatic Discharge) protection (such as gloves, etc.), as electronics do not like static electricity too much.

As a last resort, and if all these checks come out as positive, then I would recommend re-burning the microSD card again (or using a different microSD) after formatting and erasing all its data/partitions first (you can use DISKPART for this as it is very efficient), and see how the Shake behaves with the newly installed system, removing potential issues derived from corrupted files. I will leave the burning instructions link here for your convenience: microSD card topics

Thank you for your collaboration.

1 Like