Shake been running for years. Last week went offline. All OK locally, Internet OK and Services up but Server Connection Inactive. Can’t find anything firewall wise that would be a problem and nothing changed and worked before. Any ideas?
. AM.RCF9D.
hi andyjpearce,
please download and forward your log files so that we can have a look. technical support posting guidelines can be found here.
cheers,
richard
Hi Richard
I actually re-flashed the OS card and the exactly same situation. Which tells us something but not sure what!. Attached is log with newly refreshed OS. Also I checked NTP and seem OK:
ntpq -p
remote refid st t when poll reach delay offset jitter
SHM(0) .GPS. 0 l - 16 0 0.000 0.000 0.000
SHM(1) .PPS. 0 l - 16 0 0.000 0.000 0.000
+mail.net-host.n 103.70.25.21 2 u 66 128 377 18.277 -5.962 3.086
*202.68.92.244 ( 161.65.172.9 2 u 121 128 377 13.483 -1.414 1.967
+ip-103-106-65-2 202.46.185.18 2 u 56 128 377 38.333 -10.442 1.664
RSH.RCF9D.2026-05-03T09_19_27.logs.tar (399.5 KB)
I haven’t changed my firewall setting recently and I don’t have anything really complicated set up. Shake is at my home on my internet and has been fine for years…
Thanks
Andy
hi andy,
looking into this more today and i see that your unit connected a couple of days ago and is currently online in SV.
i’m still curious as to what changed. would you kindly download the log files again and send them back?
thanks in advance,
richard
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Yeah that is odd. Here is updated log…