R5C9B offline - power cycle did not help

Technical Support
1

Responding to “offline” email. Power cycle did not help.
I have a local data cast stream that is delivering data…
So I am reporting the issue as requested in the email.

There have been no recent power outages or other
events that have altered my local network or internet
service.

Time zone is UTC. Time is incorrect by 1 hour
date shows a time of 04:15 when it is 05:15.

I have set the date/time manually but this is clearly a problem.

1 Like
2

Hello TerryD, and welcome back to the community.

Thank you for getting back to us and explaining your Shake situation.

Could I please ask you to download the logs from the Shake (instructions can be found here, if needed: Please read before posting!) and post them in your reply?

They will help us understand what is possibly causing your Shake to not connect to our servers.

Thank you!