R4921 - Data not appearing on Data View

Hi. Please can you look into the issues with station R4921? I included logs and a screenshot of the issue. Thanks.
RSH.R4921.2024-06-11T12_23_35.logs.tar (3.6 MB)

-What is the problem you are experiencing?

Data seldom appears in Data View (see attached screenshot with only 2 data points in 24 hours). There is no data appearing on Live Streaming.

Firewall is open in all recommended ports and traffic through them is excluded from packet filtering.

-When did it first appear? (Was it after a power cut?)

From the first time the machine connected to the remote server.

-Is your RS connected to a home or school/office network?

Connected to a school network.

-Has your hardware (Shake board, power supply, Raspberry Pi, etc.) been supplied entirely by us?

Yes

1 Like

Hello Dunelmshake, and welcome to the community!

Thank you for the detailed explanation, the screenshot, and the logs above all. They have been very helpful.

I can see that the Shake boots up and operates optimally, bar the network issue that you have highlighted, of course. There are many trials that ultimately fail, as shown in these lines:

2024 161 11:14:49>>	DDSsend(): Send error: 0
2024 161 11:14:49>>	sendDClientDP(): Error sending data ... 
2024 161 11:20:06>>	DDSsendDP(): message send failed after 61 retries, closing connection.

Is it possible that the firewall and/or school router (this has happened in the past with other Shakers) automatically closes the connection when the Shake manages to transmit something? Other users have solved this by adding the Shake IP (and MAC address, if required) to their firewall exceptions.

If you have already covered all this in your school firewall setup, could I then please ask you to log into the Shake (if needed, instructions on how to do so can be found here: Please read before posting!), execute the following two commands:

  1. cat /etc/dhcpcd.conf
  2. cat /etc/resolv.conf

and post their output here? Thank you!