Hello Jack,
Ah, then I misunderstood. I thought that you could not SSH into the Shake in the first place, that’s why I listed the Discovery IP manual pages.
It seems a bit unusual that you got a Connection refused after executing ntpq -d. Could you please retrieve the Shake logs and post them here? You can download the logs from rs.local/ (guide here: Please read before posting!) or by copying the entire content of the /opt/log folder in the Shake and zipping it.
Thank you.