Data Producer and Data Consumer was switcht off

Technical Support
#1

I have a problem with my Raspberry Shake. After 30 days of up-time the Data Producer and Data Consumer was switch off . The connection to the server is on. Why?
Shake Model: RS1D
Version 0.20
Raspberry Pi Model: Zero W
Connection WiFi
Regards
Herbert

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#2

Hello Herbert, welcome to our community!

Thank you for contacting us about this issue.

Could you please download and post the logs from your Shake, so that I can take a more in-depth look? Instructions on how to do so are here: Please read before posting!

Thank you.

#3

enclosed I will send you the log files

Regards

Herbert
RSH.RCE1C.2022-07-04T11_50_39.logs.tar (3.2 MB)

1 Like
#4

Hello Herbert,

Thank you for the logs. From them, everything appears clean and working as it should, so it must have been a momentary lack of connection that caused the Data Producer and Data Consumer to appear OFF.

In any case, when you see these, usually a Shake reboot solves the issue. Your Shake is currently connected and live-streaming data to our servers, so all appears all right.

#5

Hello, I have the same Herbert’s problem, data production of some of my raspberry shake boards is off despite they were working fine the first time I tested them, , but rebooting again and again the boards didn’t solve the problem at all… I upload the logs of one raspberry shake not working. Could you please help me to detect and solve the problem?RSH.R886C.2023-01-10T11_13_09.logs.tar (153 KB)

#6

hello pranick67,

looking at the log files, specifically postboot.log, it seems that the Pi computer is not connected to the Shake board, (-or- the Shake board is not delivering data to the Pi computer), and so the system is unable to proceed with the boot-up procedure.

please verify:

  1. Pi computer is properly seated to the Shake board
  2. geophone is properly connected to Shake board
  3. all connections are clean and dry
  4. Shake board LED is lit when the unit is powered ON

hope this helps, let us know what happens,
richard

1 Like
#7

Hello ivor,

thanks for your reply. The PI computer and the shake board were assembled by the local distributor who sold us the system, so we never opened the enclosure, and actually the connections at first sight seem ok, so unfortunately I have no idea of how to solve the problem, the only thing I can do is reboot, disconnect the board from the power supply, then reconnect and restart, I see that actually the red LED of the shake board is off, or sometime it’s flashing for a second, so it’s not sampling signal…