Hello,
I'm experiencing a critical hardware issue with my Raspberry Shake.
Hardware: [RS1D/RS3D/RS4D - ]
Software Version: v0.20
IP Address: 130.92.119.126
Problem:
- Board does not respond on serial port /dev/serial0
- Error: "Unable to read Firmware version number"
- Corrupted data on serial interface
- Buffer overflow errors in odf_SL_plugin.err
- No data being recorded (archive is empty)
The Raspberry Pi is running fine and network works, but it cannot
communicate with the Shake board.
Diagnostic logs are attached.
I only have remote access - what should an on-site technician check?
This is urgent - the station needs to be operational ASAP.
Thank you!
From your troubleshooting and the three log files you attached, we can see the following series of errors (together with the Shake board not being detected):
The gibberish above, paired with buffer overflows, is usually a symptom of insufficient power supply, where the Shake cannot get enough power to either start or work properly.
Since it’s a remote installation, you can tell the on-site technician to check the following:
whether the current power supply continues to deliver a stable voltage between 5.0 and 5.2V and a current of at least 2.5A at all times (3.0A if the Raspberry Pi board being used is an RPi4), as a decrease in power could lead to data service interruption. If you have another Pi power supply that you know is in working condition, please try exchanging the current one with that and see if the Shake now appears more stable.
and also
re-burn a completely new microSD after formatting and erasing all its data/partitions (you can use DISKPART for this, as it is very efficient), and then see how the Shake behaves with the newly installed system, possibly resolving the issues we are seeing. I will leave the burning instructions link here for your convenience: microSD card topics .
If the above two points do not yield results, and you continue to see the same output in the logs, then
a good check you can do to see if all the connections between the sensor, the blue Shake board, and the Pi board are still solid and free of dirt or other elements that could compromise transmission could be a good idea. If you decide to disassemble the Shake during this process, please refer to our recommended ESD (ElectroStatic Discharge) guidelines and assembly/disassembly video guides here.
In our experience, the problem is usually related to insufficient power supply, so the first test should help.