Unit off-line: any advice would be really appreciated

Technical Support
21

use of port 5000 is no longer relevant.

please try http://rs.local, and not https://

if that does not succeed, you can find your shake’s IP address using the APP FING, downloadable from your phone’s play store. and when you get that, you can use it directly in your browser:

http://ip.address

richard

22

hi there,

i think this thread is being used by more than one reporter. i was responding to Tieyuan. your problem was solved, i believe, no?

but to answer your question: see my previous post detailing how to display the front-end in your browser tab. download of log files can be done using the button on the home page.

richard

23

Hi Richard, I tried http://rs.local. didn’t work. I also tried FING network scanner and can’t see it. So I believe the shake was offline somehow. No internet connection at all. Any way to clean up the storage to reboot it?

24

Thank you!

RSH.R96AB.2020-05-04T17_24_44.logs.tar (1.42 MB)

25

hi tieyuan,

that would imply your unit is not in a properly functioning state when you know that it is connected to your local network; you are using an ethernet connection, or WiFi? i would suggest, then, to power cycle the unit, pull the plug, wait 30 seconds, and then plug it back in. see if the lights change behaviour, and if FING can then find it after the fact.

the default setting for saving data is 7 days, so a filled-up disk is likely not the issue. a corrupted SD card, however, is all too possible.

when you still can’t find an IP address after you power cycle the unit, we recommend you replace your SD card with a new one, burning the new one with the Shake-OS image that can be downloaded from here.

cheers,

richard

26

Hi Richard,

It works now. Following your advice, I disconnect the shake’s power and wait for a minute to replug in. Fing can find the rs.local with IP address. Now it is up to shake’s network.

Thank you,
Tieyuan