Troubles in RS&boom

I got a raspberry shake and boom that I bought recently, first it was working well apparently, because I got. The helicorder, but now I can’t see the helicorder and appears the next message on swarm “the server returned no helicorder data”, so I would like to know what can I do in this case? Could you help me?

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Hello Dalbertf, welcome to our community!

I can see that your Shake is not transmitting both to our servers and in local, if your SWARM installation is not displaying any data.

Could you please download the logs from the Shake (by clicking on the orange “Descargard Archivos Log” in the first picture) and send them to me?

Thank you.