I apoplogize if im posting in the wrong area. My station, RD76A has been online about one year. My router randomly changed ip addresses from 192.168.1.1 to 10.0.0.1. That has caused chaos as my two stations have been offline for several days. Any help is appreciated. Thank you, Victor
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Hello Victor, and welcome to the community!
That’s quite the behavior from that router, and I can understand the issues it can cause.
To your knowledge, is it the entire network structure that changes (that is, the IP address assigned to the Shake, the gateway, and the router IP) or only single elements?
This just happened to me (but without the IP address change). I restarted the router and it didn’t even show a connection by Ethernet. I power cycled the RS and it’s working again. I’m not sure why it just suddenly stopped, but a few hours before this happened, the helicorder showed a growing DC bias and then a very large spike, and then stopped for a while (maybe 1/3 of a line). When it started again it still had the bias until the end of the line. I’m not sure what could cause this except the RS power supply failing, so I have ordered the parts to build a high-stability battery-backed-up power supply. I suspect that the RS board is especially susceptible to power fluctuations.
Hello FlyingMoose,
Regarding the missing Ethernet connection after the router restart… it should have, in fact, reconnected automatically, but if the router took a bit of time to do so, then a Shake reboot is always advised.
Regarding the spike, that’s a curious one, indeed. Is this the first time you’ve seen something like this, or does this phenomenon happen more or less regularly?
It could be connected to a failing power supply, yes (albeit, usually, those events manifest as a series of regular data interruptions), as our power requirement parameters are pretty precise (between 5.0 and 5.2V at least 2.5A -for RPi3, or 3.0A -for RPi4).
Let us know if the new ups (I got one for my Shakes too, back in the day) manages to help.
If you have the logs from the Shake, can you post them here? Curious to see if they offer more insight.
Thank you!
RSH.R6D50.2025-01-28T21_59_09.logs.tar (1.7 MB)
Here is the log file.
As far as connecting to the router, the Ethernet light (where you plug in the cable) wouldn’t come on and the port showed as unplugged, whereas for example if I plug in my computer’s Ethernet but turn off the Ethernet connection, it will show that something is plugged in but no network connection.
It has done the DC offset thing before but I thought it was maybe some artifact of your processing. Here is another example from today:
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Hello,
Thank you for the logs and the new screenshot.
There are some messages that could hint at possible power supply issues and, in turn, the connectivity issue you’ve mentioned.
I would have recommended what you’ve already done, so let’s see if the new UPS helps. Regarding the Ethernet lights not turning up, sometimes a microSD card re-burn has helped restore all functionalities. I would advise the procedure if the issue persists even after the implementation of the UPS. If needed, you can find instructions here: microSD card topics.
Thanks for your reply. I will post once I have the power supply done, along with some pictures.
The Ethernet thing only happened 1 time and it was resolved after a power cycle (but I hate doing a power cycle without proper shutdown).
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I still can’t get any information from my rs boom and my rasberry shake. My computer knowledge is minimal. Could it be a bad sd card? Both of my devices have been out for over a year. Thank you, ~Victor
Hello Victor, and welcome back to the community.
Regarding your issue, do you know if it’s the entire network structure changing (that is, the IP address assigned to the Shake, the gateway, and the router IP) or only specific components?
If you’re not sure of the above, do you know if the IP address randomly changes between 192.168.1.1 and 10.0.0.1, or once it changes, it remains like that?
Thank you for your assistance! Im unable to retrieve the ip address. That said, my router (Orbi) has not altered the between 192.168.1.1 and 10.0.0.164. It has been consistent with the 10.0.0.0. I thought my sd card was corrupt.
Thanks, Victor
No trouble at all.
If the IP address remains constant it’s already a good step forward. Could you try the following test?
- turn off your Shake
- disconnect all cables from it
- restart your router (if possible) and wait for it to regain internet connection
- now reconnect LAN and power cable to the Shake in this order
- turn on the Shake again
Now look at the behavior of all the Shake’s LEDs during boot. Does it follow what is listed here, or does it deviate before/after some point?
Another question: do you know/remember if you or someone else set up the Shake with a Static IP? Just to cover all bases.
Thank you!
Good day to you, Sir! I completed the steps in the order recommended. The lights on both pi boards performed properly. However, on the ethernet plug, I found that the green light did not present itself at all. Only the orange light remained solid. Bad ethernet port/board? Or bad cat6 cord?
Thank you for all your help!
~Victor
Hello Victor,
That’s good news! And yes, as you have thought, the main issues at this point could be:
- cable not working properly
- port on the router not working
- some problem with the router itself
If you haven’t already tried, you can test the above by trying to connect another device (laptop/PC) using the same cable in the same router port.
If that works, then we have to come back to a possible Pi or software issue. If that doesn’t work, instead, you can try first by changing the port on the router, and/or by changing the Ethernet cable.
Let me know how these tests go.
Good afternoon!
I bought three ethernet cables, one of each cat6, cat7 and cat8. Each ethernet cable was three feet in length. I have tried all three cables. I am still not getting green lights on the ethernet board. Per your recommendation, I have connected my ethernet line to my laptop and it worked perfectly.
What are my options at this point? Can I send the device in to be checked and possibly repaired?
Thank you,
Victor Del Pizzo
Hello Victor,
Thank you for the additional extensive testing you’ve done with all the cables.
At this point, there are two possible reasons:
- A software reason, where the microSD card has been corrupted, and so the operating system on it cannot connect successfully anymore
- A hardware reason, where the LAN port on the green Pi board has stopped working
The respective fixes for both points would be:
- re-burn the microSD card, following the instructions here
- and if that doesn’t work, changing the current Pi board with a new one (with guided videos here)
You can try addressing either (or both) yourself, but if you don’t feel confident enough, you could ask a local expert (a friend, colleague) to help you.
Otherwise, yes, you could send the Shake back to us, but there would be additional costs (shipping, possibly customs, additional repair). If you decide to proceed anyway, you can send an email to support [at] raspberryshake [dot] org, and we can proceed from there.