Server not connected,but dataprovider andconsumer is on

using rs4d and diy kit model.
-not sure I m using a correct protocol.
-nor the correct way to raise an issue…
-please steer me to the right section…
-and i definitely have a problem in navigating this website…
Thanks all you veteran shakers.

Hello Haywardham, and welcome to our community.

Thank you for contacting us about your current issue. From how you describe it, it could be some connection-related problem, but I require more data to discern it better.

To be able to offer help with your situation, when you have the chance, can you please download and post the logs from your Shake? If needed, instructions on how to do so can be found on this page: Please read before posting!

Thank you!