Thank you for the logs. From them, it appears that the Shake can see our servers but there are problems with the communication with the time synchronisation service (NTP). This may be the reason for the missing data.
To cross-check if the Shake can see and communicate with our server, please login into the Shake and execute the following command from the command line:
nc -zv [raspberryshakedata.com](http://raspberryshakedata.com/) 55555; nc -zv [raspberryshakedata.com](http://raspberryshakedata.com/) 55556
This will return ‘success’ or ‘connection refused’, which will at least be a direct indication if the unit can see the server and ports it needs to or not.
If the return is a connection refused, please check that if the following ports
port 55555 [TCP]
port 55556 [TCP]
are open, and if not, please open them on your modem/router/network.
In any case, also check that
port 123 for [TCP] and [UDP] traffic in both directions
is also open. This last one is the port needed for the NTP time service, and it is required to keep the data synchronized with our network.
Also, the logs seemed incomplete in some parts. Can you please shut down the Shake, disconnect it from the network, wait for around 10 minutes, reconnect it, turn it on again and wait another 30 minutes. After this time has passed, please download the logs from the Shake again and post them here, so that I will have more information to work with.