RS4D Arrived Not Working

Technical Support
1

Good Day,

I just received a brand new RS4D. Upon connecting it, the Ethernet Port on the RPI3 is not working and neither does the included cable. I tested the power and ethernet cables on spare RPI 3 and 4 that I have and the ethernet cable did not work on any of them. I put the SD card on an RPI4 that I had and put anew ethernet cable and its working now. would there be a way for exchange of the RPI and Network cables?

2

Hello Bahia122,

we’re sorry to hear that about the Pi and the LAN cable. Our office will be in contact with you between today and tomorrow to organise a partial refund or a replacement.

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