RS3D stuck on"Booting" and No Server Connection

Technical Support
1

RS3D stuck on"Booting" status and No Server Connection. I can gain access to the unit via web page but it’s status never leaves the booting phase of the startup process. I have generated a log and attached below.

RSH.R12FF.2023-06-14T03_44_19.logs.tar (2.0 MB)

Shake Model : RS3D
Raspberry Pi Model : 3 Model B+
System Status : BOOTING
System Version : 0.20
Ethernet Local IPv4 : 192.168.1.245
Ethernet MAC : b8:27:eb:26:12:ff
Data Producer : ON
Data Consumer : ON
Off-line Mode : OFF
Data Forwarding : ON
Server Connection : Not Connected
Latitude : 42.9674
Longitude : -78.4670
Elevation : 249.93 m
System Time : 2023-06-14 06:10:34 UTC
Disk Usage : 44% Used – 4.2 Gb Available
CPU Temp : 57 C / 134 F
Uptime : 7 Days 5 Hours 53 Minutes
2

Looks like it is stuck on finding a DNS server.

maybe have a look at:

(Firewall issues?)

1 Like
3

Hello Shaker4515, and welcome to our community!

Thank you for contacting us regarding this issue, and also for providing the logs from your Shake.

From them, there is a clear connectivity problem with the Shake, as also noted by kpjamro, highlighted by these lines:

2023 165 03:41:15: Unable to resolve hostname 'raspberryshake.net', most likely no DNS server available
2023 165 03:42:17: Network detection failed, unable to curl or ping common sites

Could I please ask you to shut down both the Shake and your modem/router, start the modem/router again, wait for it to regain internet connection, turn on the Shake, and see if now the unit can connect?

Please also check that all cables are firmly inserted in their sockets, as sometimes this can be the cause of missing internet connectivity.

If you still don’t have connectivity, try plugging in the LAN Ethernet cable to another socket in the modem/router that you have, or also try to change the cable with another one that you have at home. You can easily test if everything works with another device, such as a laptop or home pc.

Finally, as also kpjamro recommended, check the firewall settings of your modem/router to see if there is something software-side that could be blocking the connection. You should be able to find everything in the administration panel of your modem/router.

If, after all these tests, the Shake still doesn’t connect, please wait for ~30 minutes, download the new logs and send them to me.

4

RSH.R12FF.2023-07-20T03_46_08.logs.tar (1.4 MB)

Sorry it has been a while since I have had a chance to follow up. I followed the instructions, and the system status has changed to “Running”, however the server connection still says, “Not Connected”. I have included the logs as requested.

Shake Model : RS3D
Raspberry Pi Model : 3 Model B+
System Status : RUNNING
System Version : 0.20
Ethernet Local IPv4 : 192.168.1.253
Ethernet MAC : b8:27:eb:26:12:ff
Data Producer : ON
Data Consumer : ON
Off-line Mode : OFF
Data Forwarding : ON
Server Connection : Not Connected
Latitude : 42.9674
Longitude : -78.4670
Elevation : 249.93 m
System Time : 2023-07-20 05:19:16 UTC
Disk Usage : 44% Used – 4.2 Gb Available
CPU Temp : 49 C / 121 F
Uptime : 0 Days 3 Hours 2 Minutes
1 Like
5

Hello Shaker, no problem at all, always here to help!

It’s great to hear that your Shake is now running properly, and thank you for the new logs.

From them, it appears that the instrument cannot find an internet connection, with these lines highlighting the issue:

2023 201 02:19:56: Network detection failed, unable to curl or ping common sites
2023 201 02:19:56: No internet connection found
2023 201 02:22:19: Network detection failed, unable to curl or ping common sites

Could I please ask you to:

  1. shut down both the Shake and your modem/router
  2. disconnect the Shake power and LAN cables
  3. start the modem/router again and wait for it to regain internet connection
  4. reconnect the Shake power and LAN cables (try the LAN cable to a different port on the modem/router)
  5. turn the Shake on again
  6. wait for two/three hours, download the new logs and send them here?

I would like to have freshly started Shake logs, which will luckily have both good data transmissions and interruptions, to compare with the logs you’ve just sent me. Thank you!

6

RSH.R12FF.2023-07-22T10_03_45.logs.tar (1.5 MB)

Thanks for your help on getting this resolved. I restarted the router and then powered up the Raspberry Shake. The log is attached.

1 Like
7

Hello Shaker,

No problem at all; I’m here for this.

Thank you for the new logs. They confirm the fact that the Shake is not able to connect to the wider internet and thus this is the reason why it cannot connect to our servers.

What I would advise is to try a different LAN cable that you know is in working order, maybe testing it with another device such as a PC or laptop. If, even with a new cable, the Shake still display a Not Connected status, I would then recommend a microSD card re-burn, to remove the possibility that this problem is being generated by some corrupted files. I’ll leave the burn instructions here for your convenience:

Thank you for your collaboration.

8

I decided to perform the re-burn and it appears to have worked! The shake is now connected to the server. What do I do with MicroSD card, leave it in the raspberry pi computer or remove it? Also, I have data forwarding enabled, if I wish to have this data for private use only, do I disable data forwarding or is there something else I need to configure? Thank you for all your help!

2 Likes
9

That’s great to hear Shaker; happy your instrument is back online!

You can leave the microSD card inside, as it serves for both operating the Shake itself and storing all the data that is recorded by it.

Regarding private data use, you’re correct. All that you need to do is to disable the Data Forwarding and then reboot the Shake.

You’re more than welcome!