Rs server not connected

Technical Support
2

Hello waw0102,

Thank you for posting both Shakes’ logs, they were very helpful.

It seems that the issue it to be found in the fact that the ports required to communicate with our servers are not responding properly:

=== Shake Data Server ===
 Name: raspberryshakedata.com
/usr/local/bin/myShake: line 396: NO: command not found
 Port 55555 : 
/usr/local/bin/myShake: line 396: NO: command not found
 Port 55556 :

From your office location, could you SSH (if needed, instructions on how to do so can be found here: Please read before posting!) into the Shake and execute these commands for me?

  1. ping -c 5 8.8.8.8
  2. ping -c 5 144.91.66.87
  3. nc -zvw5 144.91.66.87 55555
  4. nc -zvw5 144.91.66.87 55556

And also:

  1. traceroute 8.8.8.8
  2. traceroute 144.91.66.87

And post their output here? Thank you!