Outdoor Boom not connecting - resolved

Technical Support
1

Hi all

A heads up on an issue I had with my new Boom that was not connecting to my network.

I took the lid off and connected a temporary ethernet cable and this worked fine. Testing the supplied patch cable and internal adaptor cable with my Fluke Net tool shows a break in one of the pairs, pin 6 in this case. Wriggling the cat6 end temporarily passes the test. On close inspection of the end of the Cat6 plug, I could see the wire into slot 6 was not flush with the end when it was crimped.

I re-made the end with a new cat6 plug and its all working fine now.

Its always worthwhile having a spare ethernet patch cable for this sort of troubleshooting.

2 Likes
2

Hello Jeffi,

Thank you for your feedback and excellent description of the steps you have taken to address and fix the issue with your LAN cable. I will report what you have found to our lab, so that they are aware of what has happened and can make additional checks when required.