Not Connected to Server

My new shake is showing not connected to the server. I’m trying to test one out at home before I take them on campus. Port blocked? Any help appreciated. Thank you.
(Also I had to browse by IP instead of rs.local, can I edit this somewhere? Tried Win7 and Android.)

RSH.R0FDC.2021-03-10T03_18_10.logs.tar (1.9 MB)

I did try tossing Google’s DNS in the device’s settings, but that was really my only t/s.

Hello dustin, welcome to the community!

Thank you for the logs. From them, it appears thta the Shake is behaving like you suspected, not being able to connect to the network. Here you can see an example:

2021 069 03:00:25: Network detection failed, unable to curl or ping common sites
2021 069 03:00:25: No internet connection found
2021 069 03:00:26: Network detection failed, unable to curl or ping common sites

Something that you can try, if you haven’t already, is to shut down your Shake first, then your modem/router. Wait for 2 to 5 minutes, then restart your modem/router, and when it’s back online, please check from your pc/laptop if the following ports are open (do not start the Shake now) if you can:

port 55555 [TCP]
port 55556 [TCP]
port 123 for TCP and UDP traffic in both directions

After checking this (sometimes the modems close them without prompting) and opening the ports, if needed, please start your Shake, wait for around 10 minutes and then let’s check that your unit can reach our servers. Can you SSH (guide here: How to access your Raspberry Shake’s computer via ssh — Instructions on Setting Up Your Raspberry Shake) into the Shake and try and ping the following addresses?

  • ping -c 10
  • ping -c 10

The first one is the Google server, while the second is our data server. The two commands will execute the exchange ten times, and your expected result is a 0% packet loss for both instances.

Also, please download the logs again and attach them to your answer, so that I can compare any difference between the old and the new ones.

I’ll wait for you to try this before going forward.