No Network Connection

My Shake recently stopped connection to the network. I have attached a screenshot from the Dashboard and a copy of the downloaded log file.


RSH.RA9FA.2023-04-11T21_38_09.logs.tar (3.4 MB)

1 Like

Hello Doug, and welcome to our community!

Thank you for contacting us regarding this issue, and also for providing the screenshot/logs from your Shake.

From them, there is a clear connectivity problem with the Shake, highlighted by these lines:

2023 101 21:29:22: No internet connection found
2023 101 21:29:36: Unable to resolve hostname '', most likely no DNS server available

Could I please ask you to shut down both the Shake and your modem/router, start the modem/router again, wait for it to regain internet connection, turn on the Shake, and see if now the unit can connect?

Please also check that all cables are firmly inserted in their sockets, as sometimes this can be the cause of missing internet connectivity.

If you still don’t have connectivity, try plugging in the LAN Ethernet cable to another socket in the modem/router that you have, or also try to change the cable with another one that you have at home. You can easily test if everything works with another device, such as a laptop or home pc.

If, after all these tests, the Shake still doesn’t connect, please wait for ~30 minutes, download the new logs and send them to me.

Thank you for your collaboration.

Hi…took the steps that you suggested including verifying the cables and router. The status remained “Not Connected”. I have attached a log file as requested.


RSH.RA9FA.2023-04-14T20_36_40.logs.tar (3.3 MB)

Hello Doug,

Thank you for the new logs after all the tests you have performed. It appears that the issue remains the same, with the Shake seeing your modem/router, but not managing to establish an internet connection.

At this point, I would like to see what happens with a reset of the Shake OS to default after a microSD re-burn. I will leave the burning instructions here for your convenience:

Once done, the Shake should be able to connect with no issues. If not, the new logs after the re-burn should tell us more.

Thank you again for your collaboration!