No connection to server after touter swap

Technical Support
1

Hello,

Yesterday i had swapped my router, and since then there is no data in Dataview ( Data View: Raspberry Shake Data Visualization Tool)

Today i rebooted my station, and see that i have no connection anymore:

|Data Producer|:|ON|
|Data Consumer|:|ON|
|Off-line Mode|:|OFF|
|Data Forwarding|:|ON|
|Server Connection|:|Not Connected|

IP of the station is not changed. What should i do to get it working again?
Thanks!
Vr
Laszlo

2

hello,

please forward your log files so that we can have a look.

thanks in advance,
richard

3

Here the logs from rPI:
RSH.RF5AB.2024-09-13T13_23_44.logs.tar (2.8 MB)

1 Like
4

Hello Mcil, and thank you for the logs.

It seems that, after the router swap, the Shake cannot find a DNS server anymore:

2024 257 06:06:50>>    create_socket(): Error in getaddrinfo: Name or service not known
2024 257 06:06:50>>    Likely cause is no DNS server found.

Could you check that the server configuration in the Shake settings matches the one required by the new router? It’s possible that you will have to manually update your Shake configuration so that the instrument can again find an internet connection.

But, before doing that, could I please ask you to:

  • shut down both the Shake and your modem/router
  • disconnect the Shake power and LAN cables
  • start the modem/router again and wait for it to regain internet connection
  • reconnect the Shake power and LAN cables (try the LAN cable to a different port on the modem/router, or, if you have it, a different LAN cable that you know is working)
  • turn the Shake on again
  • wait for two/three hours, download the new logs and send them here?

I would like to have freshly started Shake logs to compare with those you sent me.

Thank you.

5

Thanks a lot! Yes, correct, the Raspishake was set to 192.168.1.254 for the DNS server IP, but in the router the 8.8.8.8 address is given. I changed in Raspi to 8.8.8.8, rebooted, and now i have connection again.
Thanks again
Br Laszlo

2 Likes
6

No trouble at all, and happy to hear that you are online now!

If anything else comes up, we remain available.