I have tried everything I could find in forums, manual and online and while I can connect via Ethernet, I cannot connect via WiFi. My Mac laptop and iPhone are on 2.4GHz wifi connected to same router that the shake-boom is plugged into via internet. I have identified address via Fing in iPhone. But neither device will connect to the shake and boom via wifi whether the Shake-Boom is connected to the router via Ethernet, or unplugged. “Test WiFi” leads to endless message of “Confirming your wifi credentials…”. I played around with terminal command line interface a bit but this is starting to stray from my computer know how. Log attached. Thanks.
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Hello chansky, and welcome to our community!
Thank you for your detailed explanation and the logs from the Shake. The WiFi interface is enabled correctly:
Ethernet is ON and WiFi interface is enabled.
It has happened in the past that some routers will reply with a “wrong credentials” (or, as in your case, an endless “Confirming…” message) even if they are correct. We are working on this for the next Shake OS release.
In the meantime, you can use this manual procedure (How to configure Wifi and USB wifi dongles from command-line ) that will bypass the check that is stopping you and directly connect the Shake to the WiFi on its next reboot.
As you wrote, you have already consulted our manual. Have you tried this manual procedure? And if so, is the result the same (no WiFi connection)?
If you need any guidance, I remain available.
I’ve tried everything recommended in troubleshooting and these forums and cannot connect via WiFi. Always get the hang with “confirming……” . Unfortunately there is no Ethernet connection in vicinity of where I would ultimately place my Shake.
I have worked on this side by side with my head IT person from work, and he believes my unit, specifically the WiFi module, is defective. We have made all the recommended changes via Telnet. I will try for another day but may need to return the unit.
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Hello chansky, thank you for the further feedback.
Have you tried with an external USB WiFi dongle, to see if this solution (which we actually recommend, as it introduces less interference compared to the onboard Pi WiFi module) works for you?
This can be a useful reference for you and your IT expert: How to configure Wifi and USB wifi dongles from command-line. As of now, we recommend using one of the tested dongles (listed here: RPi USB Wi-Fi Adapters - eLinux.org) so that you’ll not have to do the full manual procedure.
If this is not suitable for you, and the WiFi is still not working, we can organize an RMA where our lab team will examine the unit and see what could be causing the issue.
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