New RS4D no longer works after placing it online

End June I tested My new Raspberry Shake RS4D on my desk until yesterday, I installed and fixed on the floor with LAN-connection and 3A power Supply.

After the installation and fixation I was able to read the data locally, but after connecting to the server the RS4D AM.R6C31 always remains on OFF-line status…
This morning I downloaded the LOG files.

Only then did I restart the device.
Now the system status remains on the home page “Starting up…”
What could go wrong, what can I do?

Hopefully, after analyzing the LOG files, you can find out what the cause is.

LOG-file from this morning before RESTART of the RS4D:
RSH.R6C31.2023-07-06T10_32_49.logs.tar (2.3 MB)

Most recent LOG-file after RESTART of RS4D:
RSH.R6C31.2023-07-06T11_24_19.logs.tar (1.8 MB)

Thanks in advance.
Kind regards,

Hello Hans,

Thank you for both logs before+after the Shake reboot. From them, it appears that, during the booting process, the Pi board is not able to see the blue Shake board above it:

2023 187 11:11:12: Unable to read Firmware version number off of Serial Port /dev/serial0 after trying for 15 seconds, cannot continue!
2023 187 11:11:12: Is the Pi computer connected to the Raspberry Shake Board?  Please confirm and try again.

Furthermore, these lines in the logs, tell us that there is something going on between the boards and the sensors:

2023 187 10:54:08>>	'QA KE
2023 187 10:54:08>>	y???E?J]?ÅL]?
2023 187 10:54:08>>	ûZ]?E?U?QA?ÉË?ÓÂ?E?	W!UI0É??U?Re?ÆYL?E?	W1YI0É?eUªe?ÆSÒ?E?	WÑVI0É?MôII É?WBe?ÆgÁ?E?	WFI É?E?E
2023 187 10:54:08>>	Y??Wñ?E?	W?HI É?wBe?Æa```

As you can see, there are errors mixed with some ‘gibberish’ that cannot be successfully interpreted. My first thought would be to check and see if the power supply is delivering a stable voltage between 5.0 and 5.2V and a current of at least 2.5A at all times, as a decrease in power could lead to data services interruption. If you have another Pi power supply that you know is in working condition, please try to exchange the current one with that, and see if the Shake now properly boots.

A second check that you can do is to see if all the connections between the sensor, the blue Shake board, and the Pi board are still solid and free from dirt or any other element that could compromise transmission. This is important, in particular, if the Shake is located in an environment where dust or moisture can affect it. If needed, you can find assembly guides here in our manual: Assembly Guide — Instructions on Setting Up Your Raspberry Shake

When doing this, please make sure you are using proper ESD (ElectroStatic Discharge) protection (such as gloves, etc.), as electronics do not like static electricity too much.

If all these checks come out as positive, then I would recommend re-burning the microSD card, and see how the Shake behaves with a freshly-installed system. I will leave the burning instructions here for your convenience:

Thank you for your collaboration!

Thank you very much !!
The problem was indeed a bad power supply.



Thank you for the feedback Hans, it will be useful for documentation purposes and support to other customers.