sorry for the troubles, we are aware of this and are looking into it, and it should get fixed within the next day or so, hopefully sooner.
on another note, however, i see in your screenshot that you have data-forwarding turned ON, but that it is also not connected to the server. until the unit actually connects to the server, the MyShake page in ShakeNet won’t be properly updated anyway.
one common reason for not being able to connect to the server is that the proper ports are being blocked by a firewall or a router configuration. all information regarding ports that must be open can be found here.
alternatively, you can also post attach your download and attach your logfiles as a reply to this post and we can have a look to see what the problem is. just click on the ‘Download Log Files’ button on the configuration home page.