Hello, I lost server connection on RD96A and no amount of rebooting is helping. At first, somehow the Data Producer got turned off but I fixed that with a reboot, but the shake is not regaining connection with the server? I downloaded a log file. If you need it please email me.
Thanks!!!
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Hello mrbrunt, and welcome back to the community!
As described, this could be due to power supply issues, or maybe microSD card corruption, but without more details, the above are just guesses.
Please send the log files to support [at] raspberryshake [dot] org so that I can take a look at them. Or you can upload them directly here too.
Similar issue, but rebooting has failed to turn on Data Producer, Data Consumer or Server Connection
[Uploading: RSH.R877D.2025-10-10T03_4
RSH.R877D.2025-10-10T03_40_30.logs.tar (3.6 MB)
0_30.logs.tar…]()
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Hello orez, and welcome back to the community!
Thank you for the logs. From them, it appears that the Pi board cannot see the Shake board above it:
2025 283 03:30:51: Unable to read Firmware version number off of Serial Port /dev/serial0 after trying for 15 seconds, cannot continue!
2025 283 03:30:51: Is the Pi computer connected to the Raspberry Shake Board? Please confirm and try again.
and also:
2025 283 03:13:01>> No Data has been received from the MCU in 12 read attempts.It appears the MCU is not transmitting data. This is a fatal condition and should be investigated if this condition persists!
2025 283 03:13:01>> Data has been successfully received, fatal condition resolved.
These two errors above point to a possible power supply issue. In any case, I think it’s worth going through the entire basic troubleshooting pipeline to remove any possible cause. Even if you have already checked some (or all) of these points.
Please check again if the current power supply you are using is continuing to deliver a stable voltage between 5.0 and 5.2V and a current of at least 2.5A at all times (3.0A if the Raspberry Pi board that is being used is a RPi4), as a decrease in power could lead to data services interruption.
If possible, connect the Shake to a single wall socket (or try different ones to see if there is a difference). And, if you have another Pi power supply that you know is in working condition, please try exchanging the current one with that and see if the Shake now completes the booting procedure correctly.
A second check that you can do is to see if all the connections between the sensor, the blue Shake board, and the Pi board are still solid and free from dirt or any other element that could compromise transmission. If you decide to disassemble the Shake during this process, please refer to our recommended ESD (ElectroStatic Discharge) guidelines and assembly/disassembly video guides here.
If all these checks come out as positive, then I would recommend re-burning the microSD card again (or using a different microSD card, which I advise for this case) after formatting and erasing all its data/partitions first (you can use DISKPART for this as it is very efficient), and see how the Shake behaves with the newly installed system, removing potential issues derived from corrupted files. I will leave the burning instructions link here for your convenience: microSD card topics.
Thank you for your collaboration.