To all the Shake Community members:
I would like to offer my sincere apologies for the data loss yesterday, Sunday 28-Nov-21, for which I take full personal responsibility. Due to a confluence of unfortunate circumstances, the server ran into a problem which was unable to be remedied for the two-plus hours, during which data capture server-side was not possible.
We know that the community expects the network to have an up-time of at least 100%, and so do I. We, and the community, are very lucky with the technical team we have here at Raspberry Shake. Everyone, to a fault, is dedicated and committed to the cause, deeply believes in our mission, and works every day to ensure the integrity of the instruments and the network.
Rest assured, we have already undertaken measures to prevent this from happening again. Further, a new server architecture will be rolled out in Q1-2022 which will make these kinds of outages unable to happen. One way this will be done is to have built-in fail-over redundancy between multiple servers, as well as data back-fill capability from individual instruments to the server, neither of which exist at the moment. What this essentially means is that if the data has been recorded on your local instrument, it will eventually reside on the data server.
Until then, we will endeavor to understand all the details that contributed to this problem and will implement whatever methods necessary to prevent any recurrence.
We all thank you for your continued interest and support in the Shake products. We are still growing from our very humble beginnings and at various points suffer growing pains, as young companies do. You can trust, however, that we are continually learning from these to provide a more robust product that continues to improve.