I am unable to find the Raspberry Shake device on my "Fing" application

Technical Support
1

Hello,

I just recently purchased the RS4D and I immediately tried to install and start to activate my raspberry shake. I follow the instructions, but I was stocked on accessing the raspberryshake.local on my browser. But when I tried to look here for the conflict I have encountered, it turns out that some of you have encountered this as well.

I did what you guys instructed to others.

  1. The raspberryshake.model isn’t working, so I had to download the “Fing” application to access the IP address of my RS4D, just like what you guys told.
  2. After I downloaded the “Fing” app, I didn’t get to access the device name: “RS.LOCAL” or the raspberry shake itself. The only devices that I have accessed are these:

Screenshot_2024-09-05-02-15-16-280_com.android.chrome
Screenshot_2024-09-05-02-15-16-280_com.android.chrome1920×1219 34.3 KB

Screenshot_2024-09-05-02-13-56-934_com.android.chrome
Screenshot_2024-09-05-02-13-56-934_com.android.chrome1039×2379 45.9 KB

  1. I tried restarting my router and also the RS4D, but it’s still not working.
  2. Take note that all lights (may they be solid or blinking) are working fine. It’s just that—the “RS.LOCAL” isn’t visible at all in the “Fing” app.

Please, help me. This is for our thesis, and I really need to make progress on this. :frowning:

Thanks in advance for your responses!

2

Hello k8acirer,

Thank you for contacting us about your issue.

First things first, the raspberryshake.local address has been deprecated time ago, and now the new rs.local/ is used.

Was the instruction to go to raspberryshake.local in the Quick Start Guide you received with it? Because, if so, we definitely need to change that.

Could you please restart the Shake and check if the LED behavior matches what is described here: Technical Specifications?

And, if not, where does it differ?

Thank you.