High Amplitudes - wrong instrument response?

Station R6C10 at Helston School in Cornwall, UK does not correct to the same real-world units as the other local shakes in Cornwall. When converting to velocity, Helston gets 2e+2 m/s, other local shakes, 2e-7 m/s. Someone with a similar problem two years ago was told something could be changed on your server to correct the response file. Do you need the person operating R6C10 to contact you? I told them I would post this question on their behalf. Thanks, Mark

Hello Mark,

Can you please ask the user to provide the logs from the Shake? Or to send them to you and then you can attach them here?

Thank you.