Connection request failed

Technical Support
1

The Data View give the following message “Connection request failed”.
The live data and 14-Hours display are not visible.

2

hello,

can you provide more details?: e.g., browser, station name, anything else you think might be relevant.

dataview is working normally for me. for example, the following station is currently showing streaming data:
https://dataview.raspberryshake.org/#/AM/R3237/00/EHZ

thanks in advance,
richard

3

The station give me this

image
image1103×927 26.2 KB

I use Chrome and I generally see the italian station.

4

please try a couple of things and check for a different result:

  • CTRL-F5 in the tab showing the problem
  • dataview in a private tab
  • dataview in a different browser

thanks,
richard

5

The data view is visible in Microsoft Edge.

6

thanks for the feedback.

as i suspected, chrome is again having problems with its internal cache management. we have been trying to mitigate this problem server-side for almost a year now, and then the problem pops up somewhere else and it becomes a game of whack-a-mole.

until the chrome maintenance team gets their act together and fixes the problem, we recommend using a browser not named chrome in the meantime if / when problems like this occur.

that said, we will continue trying to identify the location of the mole this time around and whack it again.

hope this helps,
richard

1 Like
7

another mole whacked…

this should be fixed now, please try again on chrome.

cheers,
richard

1 Like
8

Yes the data view on Chrome is good.
Thanks.

Paolo

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