Hello Danielle,
I’m sorry to hear that the new ISP is causing this, let’s see if we can tackle them from our side.
From the postboot.log file, these lines explain the issue as a DNS problem:
2020 261 21:19:19: Unable to resolve hostname 'raspberryshake.net', most likely no DNS server available
2020 261 21:19:19: No internet connection found
2020 261 21:19:29: Unable to resolve hostname 'raspberryshake.net', most likely no DNS server available
The first thing you can try (and good work with the 55555:55556 ports) is to check that the following is open too (if not, please open it):
port 123 for TCP and UDP traffic in both directions
This port is used by the NTP time synchro service, which is essential for data upload to our servers: if the NTP service doesn’t work, or stops working, then everything else along the data transmission line fails, and no data is uploaded to our servers, as I am sure you have reasoned.
If you have opened it, restart the Shake and wait to see if Server Connection in rs.local switches to Connected.
If this does not happen, then you can also try to change the DNS on the Shake, as explained in this page on our manual, https://manual.raspberryshake.org/firewallIssues.html#how-to-manually-change-dns, to see if this solves the issue. I’ll add some more info below.
There are two possible ways: setting a manual IP and DNS in the http://rs.local web config, or adding a line to /etc/dhcpcd.conf in the Shake filesystem.
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The first doesn’t require logging into the Shake. Navigate to rs.local, make note of the Shake’s IP address, then click on the Settings gear icon (high on the left) to access the configuration menu.
Click on NETWORK, then under ETHERNET SETTINGS, click on “Enable static IP”.
Fill out the Static IP field with the address you copied from the front page.
Fill out the DNS server field with a more reliable DNS service. OpenDNS, which is 208.67.222.222, is a good choice. You can also use Cloudflare DNS service by entering 1.1.1.1 or Google by entering 8.8.8.8.
The second way, a bit more complex, in which you can keep your Shake on a dynamic IP (assigned by your modem/router):
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SSH into the Shake (guide here: https://manual.raspberryshake.org/ssh.html)
Once you’re in, copy and paste these commands (this example is for Cloudflare DNS):
sudo echo 'static domain_name_servers=1.1.1.1 1.0.0.1' >> /etc/dhcpcd.conf
sudo service dhcpcd restart
Now make sure those changes took hold:
nano /etc/resolv.conf
The file should look like the following:
# Generated by resolvconf
nameserver 1.1.1.1
nameserver 1.0.0.1
You should not need to restart, these changes will take effect immediately, but if you want, you can still do it.
) but I’m hoping that I didn’t and would like to try and resolve the issue first before dealing with the difficult (for me) issue of resolving the pw problem.