Shake not connecting to the server

[Stormchaser]

Thank you for the new logs, Jonathan.

We had other users testing and successfully connecting their Raspberry Shakes via Starlink. If the default configuration of the router is not working, maybe this can help:

Rasberryshake and Starlink

Final update for others who might have this problem: It turns out that you cant use the Starlink router in its “as-shipped” configuration. Too many ports are blocked that cant be unblocked to allow the RS to work. The Starlink router has to be placed into “bypass mode” in order for it to work. That essentially disables everything in the Starlink router, even the firewall. You have to provide your own firewall. I purchased a small used Ubiquiti edge router off of ebay for that purpose. The R…

However, since the terminal is not yours, you would need to ask the service managers to check.

On your side, what you can do as a last test is to Factory Reset the Shake configuration using this button in Settings - Security:

This will reset all configurations, so by doing this (save all the data from the Shake, if you need it), you’ll make the Shake “see” the new configuration with Starlink as if it were the first time. If there is any conflict between the old and the new network setups, this will resolve it.

And another test you can try is to bring the Shake to a friend’s (or colleague’s) house and see if, from there (make sure they have a different internet connection), the instrument manages to connect.