Unable to see my Shake traces on My Shake

Technical Support
1

RSH.R0BBA.2020-12-06T03 59 01.logs.tar (2.5 MB)
For a while now I havent been able to see my traces on My Shake. I have rebooted my RS3D but still nothing. Please help
Garry Mccarthy

2

Hello Garry,

Thank you very much for reporting this issue and for sending the logs.

From them, there is nothing wrong with your Shake, before or after the reboot. I can see the data streaming properly on our StationView and SWARM, so there is nothing lost.

I will open a ticket for our software team to investigate what’s happening with MyShake, and I’ll get back to you as soon as I have news.

1 Like
3

I am observing the same issue with mine AM.RF7DA. I can ee it in the mobile app, but not on https://shakenet.raspberryshake.org/my-shake anymore. I believe it stopped working last Wednesday.

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4

Thank you for reporting this hanger, I will see it forwarded to our team.

5

SAME problem here AM.RFAE6.00 SHZ

Jerry Payton

6

@GarryMac @hanger @JerryP

Regarding this issue of not seeing streams/data on ShakeNet My Shake section, we have located the problem and it should be solved within the next day or two.

I will write here again to confirm that everything is back online. Be sure that no data is being lost.

Thank you for your patience.

7

Sinc yesterday it is working again, at least for me. Thanks.

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8

Hello @GarryMac @JerryP

as @hanger has noticed, the issue has been solved, and the traces are back again on My Shake.

Enjoy Shaking!

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Hi and thank you for your reply. I have just powered the unit down software first then switched the power off for 3 to 4 minutes. repowered and restarted software. I can only see one trace. I will wait now for your advise.Garry

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I only have one trace. so will see what happens

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meaning two more not showing anything, this looks like as RS end and not our sensors. I will wait a while and see what RS come up with.

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Hello @GarryMac,

unfortunately, without logs from your station, we cannot know if and what there is something wrong.

Please send them to us (they will be fresh since you restarted it) so that I can take a look at them.

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Hi and thank you so much for getting my traces up and on line again, this is excellent. Have a great Christmas and New year, all the best
Garry

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