Shake net offline

jboutet16 · January 29, 2021, 10:29pm

Hello, my Shake Net app does not show any earthquakes. Today there was a 5.6 earthquake here in Panama but I can’t see the seismogram because of this.

Thank you if you guys help.

guy_ak · January 29, 2021, 10:49pm

Hi,
I have the same problem. The last earthquake I see on the list is from 28 Jan.
Also, for a few days now, I can’t seem to login with my ShakeNet app on my phone. It says that it is the wrong password (which is not, I used it to login on this forum no problem), and if I click on the “I forgot my password” link and enter my email address, it says that there is an error sending!?!?
Thanks,

Guy

Stormchaser · January 30, 2021, 9:18am

@jboutet16 We are aware of the issue and we are working to solve it, thank you for the notification!

@guy_ak Have you tried Clearing the Cache of the app from the Settings tab, or, as a last resource, uninstalling and reinstalling it?

guy_ak · January 30, 2021, 9:36am

Yes, I have done both, but no luck.

Stormchaser · January 30, 2021, 3:22pm

@jboutet16 The app should be working normally now, all the earthquakes have been restored in the list.

@guy_ak Can you try now and tell me what happens? Thank you.

guy_ak · January 30, 2021, 6:20pm

Hi,

I can see the list of earthquakes again (thank you), but I still can’t log in. It says I have the wrong password, which is not true, and if I try to reset it, it keeps giving me an error message.
Thanks,

Guy

Stormchaser · January 30, 2021, 8:20pm

@guy_ak I’ve just re-sent you the activation email, can you tell me if in this way you are able to login/reset the password?

No problem.

guy_ak · January 30, 2021, 8:35pm

I saw the activation email and clicked on the link. Unfortunately, I still can’t seem to be able to log in, and the password reset link still gives me that same error.

Stormchaser · January 30, 2021, 8:40pm

No worries, I will alert our app team on this issue, and I’ll get back at you as soon as I’ll get an update.

It should be merely a database problem, so I hope that it will not take long to be solved.

guy_ak · January 31, 2021, 3:54am

I’ve managed to reset my password using the website, so now I can access the ShakeNet app again. Must have been a glitch somewhere.

Stormchaser · January 31, 2021, 8:58am

Great! I had seen the new request coming and that it was successful via our ShakeNet portal.

Our team will be investigating anyway, to try and find where the glitch was.

jboutet16 · January 31, 2021, 10:18pm

Yes, it is working now.

Thank You!