Greetings shake community. We recently acquired a Raspberry Shake RS3D. Working with my IT department to get the device connected to our network. When using the supplied ethernet cable (with the weatherproof connector), The Shake does not connect to the network. No lights at the ethernet port on the Shake. In order to trouble shoot, I opened the device, and unplugged the ethernet cable from the unit, and plugged in a Cat-5 cable direct from the wall port, to the Shake. The ethernet lights turn on, and I am able to access rs.local.
It seems to me that there is an error in the Cat-5 to Shake wall connector, or in the external cable. How would I trouble shoot this? What are my next steps?